Customer Service - Caleb Powers Maritime Liens and Abandoned Boats - David Smith Managing Difficult Customers - Jacquie Collins Your Roadmap to Growth and Stability - Jacquie Collins Harassment, Discrimination, and Workplace Violence Preventiony - Lynda M. Slevoski Integrating Media to Increase Leads - C. Chalmers Health Care Reform, Immigration, Overtime and Leave Laws - Mary O'Neal Preparing Your New Customers for the Boating Experience - Rick and Sue Kilborn The Office of Technical Assistance and Technology Online Boating Economic Impact Model - D. Jones Keeping Small Business Out of Court - E. Milito Give your PC an oil change! - Roger Le Roy MRAA Model Act Warranty Compensation - Leonard Bellavia Esq. MRAA Model Dealer Agreement - Leonard Bellavia Esq. Handling Customer Complaints - Leonard Bellavia Esq. Chapter 93A - Leonard Bellavia Esq. Current Legal Trends in the Marine Dealership Industry - Leonard Bellavia Esq. Top 10 Legal Provisions Between Dealers and Manufacturers - Leonard Bellavia Esq. The Marine Dealer Representation Program - - Leonard Bellavia Esq. Boating Infrastructure Grant Program - Stephanie Cunningham Brokerage & Pre Owned Boat Sales - Stewart Roach Clean Vessel Act Program - Tom Beaulieu Brick and Mortar Merchandising: The Science Of Why We Buy - Kurt Forsman Yacht Documentation Overview - Marie Hayward Suggestions For Brokers/Dealers From A Surveyor's Perspective - Don Pray Business Succession or Sale? - Gary P. Rayberg & Jim Gustafson Marina Capital Improvements: When Do They Make Sense? - S. Nilson Links to Summary of 310 CMR 10.00 and Chapters of the Stormwater Handbooks - MADEP The Stormwater Management Standards 310 CMR 10.05(6) - MADEP Summary of Revised Chapter 91 Regulations - MADEP
